The cloud–it’s not for control freaks

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Posted by touhid | Posted in Technology | Posted on 08-04-2010

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Moving server software to the cloud has a lot of advantages. A company no longer has to worry about patches, deploying upgrades, and an number of other concerns.

But it also has one big downside–one that many CIOs are still struggling with–a the loss of control.

“They do lose control, when they move to a cloud-based service, of some things,” Microsoft Senior Vice President Chris Capossela said during a lunch meeting on Wednesday. “They lose control of when things get updates. They lose control of saying ‘no’ to some new thing.”

Capossela

(Credit: Microsoft)

Capossela acknowledged that many technology executives, even those who are shifting work to the cloud, see it as a mixed bag.

“On Mondays, Wednesdays, and Fridays they hate it, and on Tuesdays and Thursdays they are really excited by it,” Capossela said. “What I mean by that is they see the excitement and the benefits of it and they are also scared of it.”

To the end user, it doesn’t make a huge difference; Microsoft’s software looks basically the same whether it is running in a customer’s data center or as a service from Microsoft. If anything, the service customers are happier because they get new versions more quickly.

However, to the IT department, those two scenarios look very different. When they run the software on their own, customers have to budget for upgrades, manage installations, and monitor servers. In the latter scenario, the company doesn’t do any of that but at a different cost: they have little say which versions of the software are running.

For the smaller companies that use Microsoft’s online versions of SharePoint, Exchange, and other software, Microsoft decides when to move to a new version–typically quite soon after its release.

“Some people are fine with that and some people are totally freaked out about it,” Capossela said. “They definitely do that gut check.”

For example, today’s corporate customers are running Exchange 2007, but the company plans to shift to the new Exchange 2010 and SharePoint 2010 later this year.

Larger companies that have their own dedicated servers within Microsoft’s data center have slightly more say. But even they have only a relatively narrow 12-month window to deploy new releases.

“They don’t have a choice of saying ‘No, I don’t want to go,’” Capossela said. “They have a choice of saying when, within the next 12 months, do I go.”

Capossela said that there are some good reasons why that sense of control can be hard to let go of, particularly given the way some technology companies have upgraded their services, such as Google’s addition of Buzz to Gmail or Facebook’s many unpopular revamps.

“It definitely is seeping into their psyche now that the cloud savings and the currency–always being current–comes at a loss of control,” he said.

Microsoft doesn’t say how many businesses are using its online services, but Capossela said that some 40 million end users that are running some paid hosted service from Microsoft–either SharePoint Online, Exchange Online, or LiveMeeting, or the Exchange Hosted Servcies in which a customer runs their own e-mail servers but uses Microsoft to provide things such as spam filtering and virus detection.

Google now says technical glitch not to blame in China

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Posted by touhid | Posted in News | Posted on 31-03-2010

After blaming an internal technical glitch, Google now says it’s not sure why people in China have had trouble using its search service.

Long Live Your Laptop Battery!

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Posted by touhid | Posted in Tips | Posted on 31-03-2010

Laptop batteries are like people–eventually and inevitably, they die. And like people, they don’t obey Moore’s Law–You can’t expect next year’s batteries to last twice as long as this year’s. Battery technology may improve a bit over time (after all, there’s plenty of financial incentive for better batteries), but, while interesting possibilities may pop up, don’t expect major battery breakthroughs in the near future.

Although your battery will eventually die, proper care can put off the inevitable. Here’s how to keep your laptop battery working for as long as possible. With luck, it could last until you need to replace that aging notebook (perhaps with a laptop having a longer battery life).

I’ve also included a few tips on keeping the battery going longer between charges, so you can work longer without AC power.

Don’t Run It Down to Empty

Battery settings in Windows 7. (Click for larger image.)Squeezing every drop of juice out of a lithium ion battery (the type used in today’s laptops) strains and weakens it. Doing this once or twice won’t kill the battery, but the cumulative effect of frequently emptying your battery will shorten its lifespan.

(There’s actually an exception to this rule–a circumstance where you should run down the battery all the way. I’ll get to that later.)

The good news: You probably can’t run down the battery, anyway–at least not without going to a lot of trouble to do so. Most modern laptops are designed to shut down before the battery is empty.

In fact, Vista and Windows 7 come with a setting for just this purpose. To see it, click Start, type power, and select Power Options. Click any one of the Change plan settings links, then the Change advanced power settings link. In the resulting dialog box, scroll down to and expand the Battery option. Then expand Critical battery level. The setting will probably be about 5 percent, which is a good place to leave it.

XP has no such native setting, although your laptop may have a vendor-supplied tool that does the same job.

Myth: You should never recharge your battery all the way.

There’s considerable controversy on this point, and in researching this article I interviewed experts both for and against. But I’ve come down on the side of recharging all the way. The advantages of leaving home with a fully-charged battery–you can use your PC longer without AC power–are worth the slight risk of doing damage.

Keep It Cool

Heat breaks down the battery, and reduces its overall life.

When you use your laptop, make sure the vents are unblocked. Never work with the laptop on pillows or cushions. If possible, put it on a raised stand that allows for plenty of airflow.

Also, clean the vents every so often with a can of compressed air. You can buy this for a few dollars at any computer store. Be sure to follow the directions on the can, and do this only when the notebook is off.

Give It a Rest

Removing a battery from a laptop. (Click for larger image.)If you’re going to be working exclusively on AC power for a week or more, remove the battery first.

Otherwise, you’ll be wearing out the battery–constantly charging and discharging it–at a time when you don’t need to use it at all. You’re also heating it up (see “Keep It Cool,” above).

You don’t want it too empty when you take it out. An unused battery loses power over time, and you don’t want all the power to drain away, so remove it when it’s at least half-charged.

Never remove the battery while the computer is on, or even in standby or sleep mode; doing so will crash your system and possibly damage your hardware. Even inserting a battery into a running laptop can damage the system. So only remove or reinsert the battery when the laptop is completely off or hibernating.

If you’ve never removed your laptop’s battery and don’t know how, check your documentation. (If you don’t have it, you can probably find it online.) The instructions generally involve turning the laptop upside-down and holding down a button while you slide out the battery.

Myth: Refrigerate your battery.

Some people recommend you store it in the refrigerator, inside a plastic bag. While you should keep a battery cool, the last thing you want is a wet battery, and condensation is a real danger in the fridge. Instead, store it in a dry place at room temperature. A filing cabinet works fine.

You don’t want the battery to go too long without exercise or let it empty out entirely. If you go without the battery for more than two months, put it in the PC and use it for a few hours, then remove it again.

Also, before you take the laptop on the road, reinsert the battery and let it charge for a few hours before unplugging the machine. Allow the battery time to get a full charge before you remove the AC power.

Heal a Sick Battery

Myth: You can rejuvenate a worn-out battery.

This isn’t, strictly speaking, the case. You can’t make old lithium hold more electrons than it can currently manage.

But if the battery is running out unexpectedly fast, or if your laptop is having trouble figuring out how much power it has left, you might be able to fix the battery’s “gas gauge,” so it at least gives a more accurate reading.

If you suspect the battery can’t tell if it’s charged or not, run it through a couple of cycles. Drain it of all its power (yes, this is the exception to the “don’t drain the battery” rule mentioned above), recharge it to 100 percent, and then repeat.

But how do you drain the battery when Windows won’t let you do just that? Don’t bother with the settings described above. They’re not safe (you might forget to change them back), they may not be getting an accurate reading, and they quite possibly won’t let you set the critical battery level to 0 percent. (If they did, it would crash Windows.)

Instead, unplug your AC power and keep your laptop running (you can work on it if you like) until it automatically hibernates. Then reboot your PC back and go directly to the system setup program.

I can’t tell you exactly how to get there; each computer is different. Turn on your PC and look for an onscreen message (one of the first you’ll see) that says something like “Press the X key for setup.” Immediately press the designated key.

It may take a couple of times to get the timing right. If there isn’t enough power to let it boot, plug in AC until you’re at the setup program, then unplug it.

Leave the notebook on until it shuts off. This can take some time (45 minutes on my laptop); setup uses a lot less power than Windows.

Once the PC is off, plug in the AC power, then wait a few hours before rebooting to Windows and making sure you’ve got a full recharge.

Repeat the process once or twice.

With luck and proper care, your battery will still be useful when you’re looking for a new laptop.

Longer Life Between Charges

The tips above should lengthen the time before you need to replace your laptop’s battery. But on a daily basis, we’re far more concerned with another type of battery life: how long we can keep our laptop running without AC power. You may know most of the following tips already, but it never hurts to refresh (or recharge) your memory.

Dim your screen
Your laptop’s backlight requires a lot of juice. Keep it as dim as you can comfortably read it.

Shut off unneeded hardware
Turn off your Bluetooth, and if you’re not using the Internet, turn off your Wi-Fi receiver, as well. Don’t use an external mouse or other device. And muting the PC’s sound system not only saves power, it avoids annoying everyone else in the café.

Avoid multitasking
Run as few programs as you can get away with. If possible, stick to the one application (word processor, browser, or whatever) you’re currently using, plus your antivirus and firewall in the background.

And if you’re not on the Internet, you don’t need those two.

Avoid multimedia
Save chores like photo editing and watching old Daily Show videos for when you have AC power. And if you must listen to music, use your iPod (or similar device).

Know when to sleep and when to hibernate
Choose Sleep or Hibernate depending on how long you plan to be  away from the computer. (Click for larger image.)You need to think about when you want to save power by sending your laptop into Standby or Sleep mode, and when you want to hibernate it.

There’s a difference. XP’s Standby and Vista and Windows 7’s Sleep modes keep your PC on, using some power, but less of it than in normal use. Hibernate saves the PC’s state to the hard drive, then shuts it off entirely, so that no power is used.

On the other hand, Windows takes much longer–sometimes minutes–to go into and come out of hibernation. And those are minutes that the battery is draining heavily and you can’t work.

XP’s Standby mode isn’t really all that efficient. If your laptop will be inactive for more than about half an hour, hibernate it. Otherwise, use Standby.

But Vista and Windows 7 do a much better job with their Sleep mode. Don’t bother hibernating your PC unless you think you’re going to go more than two or three hours without using it.

Myth: Adding RAM saves battery life.

True, more RAM means less hard drive access, and the hard drive uses a lot of electricity. But RAM uses electricity as well, and unless you’re doing a lot of multitasking (not a good idea when you’re on battery power), more RAM won’t reduce hard drive use.

Juiced for more battery life tips? Check out our other battery life tips or post your favorites in the comments!

Cell Phones / VoIP March 24, 2010 10:59 AM T-Mobile Seeks ‘Fastest 3G’ Crown with HSPA+

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Posted by touhid | Posted in News | Posted on 31-03-2010

T-Mobile is taking advantage of the CTIA show to roll out a number of new wireless devices, and announce its ambitious plans to expand its 3.5G HSPA+ network. T-Mobile is late to the party–as its competitors have all moved on to working on 4G implementation–but HSPA+ is a bridge technology that will allow T-Mobile’s wireless broadband network to remain competitive, or even surpass the competition for a short while.

The T-Mobile HSPA+ network–which delivers wireless broadband speeds up to a theoretical max of 21mbps–is currently in place in test markets. T-Mobile plans to expand the high speed data network to 185 million Americans (only 34 million of which are actually T-Mobile customers) by the end of 2010.

T-Mobile is playing from deep in the hole, though. It is the smallest of the four major wireless providers in the United States, and it hasn’t offered any compelling edge to attract defectors from competing wireless networks. Sprint claims the “most reliable” 3G network. Verizon claims “biggest.” AT&T claims “fastest.” T-Mobile has Charles Barkley and Eric Clapton. Until now.

Businesses–particularly businesses interested in Windows Mobile smartphones and Windows 7-based netbooks–have good reason to look twice at T-Mobile. Aside from the HSPA+ network rollout announcement, T-Mobile has also unveiled a Dell Mini 10 netbook running Windows 7 Starter Edition, and revealed the highly-anticipated HTC HD2 smartphone.

Doing business with the smallest of the big boys has its advantages too. Being at the bottom of the wireless provider totem pole means that T-Mobile is more flexible, and tries harder. T-Mobile has some of the most generous and favorable pricing plans, and it ranks highest among the four major wireless providers for customer service.

Sprint and Verizon get to keep their titles for now. But, while its technically 3.5G, once T-Mobile gets the HSPA+ network implemented, it will capture the “fastest” 3G network crown from AT&T. Granted, it’s more a marketing bragging right than anything else, but it’s AT&T’s primary claim to fame aside from being sole provider of the Apple iPhone.

For now, the only device capable of utilizing the HSPA+ network is T-Mobile’s webConnect Rocket USB broadband modem. T-Mobile will continue to introduce devices capable of taking full advantage of the HSPA+ capabilities. However, even existing T-Mobile customers will notice improvements in 3G performance as a result of the network upgrades.

T-Mobile is not resting on its laurels or quietly accepting its fourth-place status. It was the first provider to partner with Google for the Nexus One, it is the first provider to deliver the HTC HD2, and now it will have a super-fast broadband network to back them up.

Businesses looking for a wireless provider–or considering a move from an existing wireless provider–should look seriously at what T-Mobile has to offer and examine some of the advantages that T-Mobile brings to the table.

AT&T Helps Apple Fix iPhone Woes

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Posted by touhid | Posted in News | Posted on 31-03-2010

AT&T gave Apple engineers masterclasses in wireless networking in order to address iPhone connectivity woes on the carrier’s network, says a report from the Wall Street Journal. But that’s only half of the story, as AT&T also says it’s putting a lot of effort (and money) into improving its network as well.

 

U.S. iPhone users have been complaining about AT&T’s network pretty much since Apple’s smartphone was first launched in 2007. And AT&T was their only option if they wanted an iPhone, , as Apple has forged an exclusive deal with the carrier in the U.S.

 

However, with (long-standing) rumors that Apple may soon end exclusivity with AT&T and launch a Verzion version of its popular smartphone, AT&T is ramping to beef up its network in an effort to satisfy users. As part of improving iPhone users’ experience, AT&T worked with Apple to reduce strain on its network, according to the WSJ.

 

AT&T reportedly flew its people to Apple’s California offices to give Apple designers a crash course in wireless networking, which ended up in regular meetings between the two parties. As a result, the WSJ report says iPhones put less load on AT&T’s network when they need to find the closest cell tower or check for text messages.

 

In addition to working with Apple, AT&T reportedly made improvements to its network as well. Part of a so-called 100-day network improvement plan, AT&T added new network spectrum to help with traffic handling and repositioned antennas in many locations to aid reception in office towers.

 

However, news of AT&T making massive improvements to its network is not a surprise. Traditionally, every June since 2007, Apple has introduced a new iPhone model, and this year is likely to be no exception. It’s unclear when Apple’s exclusive iPhone contract with AT&T will end, but some say this summer’s model might be the last one exclusive to the carrier.

 

Add that to continuous speculation of a Verizon-bound iPhone, and it becomes clear why AT&T is striving to improve its network. One more thing though AT&T: where is the iPhone Internet tethering you promised last year?